配送ポリシー

Shopping with us should feel easy and transparent. Below, we've broken down everything you need to know — cancellations, processing, delivery, tracking, customs, and more. Still have questions? We're always happy to help.

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1. Order Cancellation

• Cancel anytime within 24 hours of purchase — no fees, no hassle.
• After 24 hours, we're unable to accept cancellations as your order will already be in production.
• Need to correct your address? Cancel within 24 hours and place a new order with the right details.

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2. Processing Time

All orders are shipped from China. Every item is handmade and carefully prepared before dispatch.

Standard items (in stock):

• Allow 1–3 business days for preparation and packing before your order ships.
• Once your order is dispatched, we will notify you by email so you know your package is on its way.

Preorder items:

• Processing time exceeds 3 business days. The exact timeline varies by item and will be stated on the individual product page.
• If your order contains both in-stock and preorder items, your entire order will be held and shipped together once the preorder item is ready. Items will not be split into separate shipments.
• If you'd like to receive in-stock items sooner, we recommend placing a separate order for those items.

Processing time is separate from — and not included in — estimated delivery times.

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3. Shipping Rates & Estimated Delivery

Your Estimated Delivery Window is the expected date range within which your order should arrive, counted in business days from the date your dispatch notification is sent. Delivery estimates are not guaranteed — delays may occur due to carrier schedules, customs clearance, or other factors outside our control.

🇺🇸 United States

🇨🇦 Canada

🇪🇺 Europe (Belgium, Germany, Spain, France, United Kingdom, Netherlands, Portugal)

🇪🇺 Europe – Selected Countries (Italy, Austria, Czech Republic, Denmark, Finland, Ireland, Norway, Poland, Sweden, Switzerland)

🇦🇺 Oceania (Australia, New Zealand)

Economy shipping travels by sea freight. It's the most affordable option and best suited for non-urgent orders. If you need your order sooner, we recommend choosing Standard.

 

 Asia (Malaysia, Singapore, South Korea, Hong Kong, Japan)

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4. Delivery Restrictions

United States — We do not deliver to:

• P.O. Boxes, APO/FPO addresses, Amazon warehouse addresses, or military addresses
• U.S. territories: Alaska, Hawaii, Puerto Rico, Guam, U.S. Virgin Islands, Northern Mariana Islands, American Samoa, and others
• Restricted ZIP code prefixes: 090–098, 340, 962–966, 006–009, 967–969, 995–999

All Other Regions:

• Certain remote areas, islands, or restricted postal zones may be outside our delivery coverage.
• If your address falls outside our service area, we will notify you within 3 business days and issue a full refund.

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5. Order Tracking & Our Commitment

Your shipment travels in two legs:

• Leg 1 — International transit (China → your country): Your package is on its way from our warehouse to your destination country. During this stage, a customer-facing tracking number may not be available — this varies by destination country and logistics provider.
• Leg 2 — Local delivery (within your country): Once your parcel clears customs and arrives in your country, local delivery is handled by your local carrier or postal service. We will email you the local carrier's tracking number directly at that point.

Our commitment to you: During Leg 1, while no local tracking number has been issued yet, we take full responsibility for any incident — including loss or customs failure. You will receive a full refund, no questions asked. This is our promise.

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6. Lost Packages

If your package appears to be lost or significantly delayed during Leg 1 (international transit, before arriving in your country), we will proactively reach out to you via email to resolve the situation.

Once your parcel enters local delivery and a local tracking number has been issued, the following situations are the recipient's responsibility and are not eligible for a refund:

• The recipient being unavailable for repeated delivery attempts
• The recipient refusing the package
• An incorrect address entered at checkout
• The recipient failing to collect the package from a pickup point or post office
• Packages lost or stolen after delivery has been confirmed by the carrier

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7. Delivery Address

• Please verify your shipping address carefully before placing your order.
• Address changes are not supported after an order is placed.
• Need to fix an address? Cancel within 24 hours and reorder with the correct details.
• If your order is placed with an address we are unable to deliver to, we will contact you within 3 business days to arrange a full refund.

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8. Customs & Import Duties

• All international orders ship DDP (Delivered Duty Paid).
• Customs duties and import taxes are fully covered — nothing extra to pay upon delivery.
• In the unlikely event that your package is held or seized by customs and cannot be delivered, you will receive a full refund.

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9. Currency & Foreign Transaction Fees

• Prices are displayed in your local currency where available. For customers in the United States, all prices are displayed and charged in USD.
• Your bank may apply an exchange rate and/or foreign transaction fee depending on your payment method and location — these charges are beyond our control. Please contact your bank for details.

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10. Shipping Delay Compensation

We personally monitor every shipment from dispatch to delivery. If your order experiences a delay beyond your Estimated Delivery Window, we will reach out to you proactively — you won't need to chase us.

As a token of our appreciation for your patience, we will send you a discount code for your next order:

Express:

• Delayed 1–2 days → 10% off your next order
• Delayed 3+ days → 20% off your next order

Standard & Economy:

• Delayed 1–3 days → 10% off your next order
• Delayed 4+ days → 15% off your next order

Discount codes are valid for 1 year, apply sitewide, and can be combined with other active discounts.

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11. Peak Season Notice

Global shipping volumes surge during the holiday season each year, which includes:

• 🛍️ Black Friday & Cyber Monday — the biggest shopping weekend of the year (late November)
• 🎄 Christmas & New Year — the busiest period for international carriers (December – January)
• 💝 Valentine's Day — high volume for gift shipments (early February)

During these periods, delivery times may be longer than usual. We recommend ordering early. Your shipment will be monitored as always — we've got you covered.