Before You Order

Will the product look exactly like the photos?

What you see is what you get — we photograph every piece to reflect its true character. All photos are shot on an iPhone. Detail shots are completely unedited and unfiltered. Main images have AI-enhanced backgrounds, but the item itself is always shown as-is.

Colors may look slightly different depending on your screen settings, which is just the nature of digital displays. 

We're proud of every piece we make. If you love what you see in the photos, we're confident you'll love it even more in person.

Do you ship to my country?

We ship to 34 countries worldwide, with two or more shipping options available per destination. Head over to our Shipping Policy for the full country list, available services, and rate details.

Orders

Can I cancel my order?

You have a 24-hour window to cancel, no questions asked. This doesn't mean we sit on your order for 24 hours — we start working on it right away. The window is simply there to respect your right to change your mind. After 24 hours, your order will have moved into production and we will no longer accept cancellation requests.

Can I change my order details?

The easiest way is to cancel within 24 hours and place a new order with the correct details. After that point, we're unable to make changes to shipping addresses or other order information.

Production & Shipping

How long does it take to prepare my order?

We take 1–3 business days to carefully pack your order before it ships. Once it's on its way, you'll get an email from us with your order details and shipping status.

Delivery times vary by destination and the shipping option you choose — please check our Shipping Policy for estimated timeframes by country.

Pre-order & custom items take longer. As a general guide, allow at least 7 business days — the exact timeline is listed on each product page. We'll email you after you place a pre-order to confirm everything and keep you updated along the way.

Where does my package ship from? When will I get a tracking number?

All orders ship from China. We'll send you a local carrier tracking number once your package has cleared customs and entered your country.

Until that point, your order is fully in our hands. Any loss or damage that occurs before customs clearance is our responsibility — and we'll make it right with a full refund.

Returns & Refunds

Can I return or exchange my order?

Our pieces are handcrafted, and each one has its own character. We ask that you take a good look before ordering, as we're not able to accept returns or exchanges based on personal preference once the item has been delivered.

If your order arrives damaged from shipping, that's a different story — we'll arrange a partial or full refund depending on the situation, and you won't need to send anything back.

What if my package is lost?

If your package goes missing or is significantly delayed during international transit, we'll reach out to you first — you won't need to chase us. Once your package has arrived in your country and a local tracking number has been issued, responsibility moves to the local carrier and recipient. Our Shipping Policy has the full details.

Packaging

How is my order packaged?

Every order is packed with care. Each piece is individually wrapped and cushioned to handle the journey of international shipping — we treat your order the same way we'd want our own to arrive.